Refund policy

Return & Refund Policy

Last Updated: [Date]

Thank you for shopping with [Fashion Store Name]. We value your satisfaction and strive to provide high-quality fashion products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • All original tags, labels, and packaging must be attached.
  • The item must not show signs of wear, damage, stains, perfume, or alterations.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale, clearance, or discounted items.
  • Innerwear, lingerie, socks, and other hygiene-sensitive products.
  • Customized or personalized products.
  • Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will arrange a replacement or full refund after verification.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for:

  • Size issues (subject to stock availability)
  • Defective or damaged products
  • Incorrect items received

Exchange requests must be made within 7 days of delivery.

Return Shipping

  • If the return is due to a defect, damage, or our error, we will cover the return shipping cost.
  • For other returns, customers may be responsible for return shipping charges.

Order Cancellation

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact Us

For any return, refund, or exchange requests, please contact:

[FIRST FIRE FASHIOIN]
Email: [support@firstfirefashion.com]
Address: [Shop No.214, Apollo Tower, Apollo Square, Janjiirwala Square, Indore, Indore, Madhya Pradesh, 452010]

We appreciate your trust in [First Fire Fashion] and are committed to making your shopping experience enjoyable and hassle-free.