Shipping policy

Shipping Policy

First Fire Fashion
Last Updated: [Insert Date]

Thank you for shopping with First Fire Fashion. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons, sales, or promotional periods, processing times may be slightly longer.

Shipping Coverage

  • We currently ship across India.
  • Shipping availability may vary for certain remote or restricted locations.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on eligible orders or promotional campaigns.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro Cities: 3–5 business days
  • Other Cities and Towns: 5–7 business days
  • Remote Areas: 7–10 business days

Please note that these are estimated delivery times and may be affected by factors beyond our control.

Order Tracking

Once your order is shipped, you will receive a confirmation email, SMS, or WhatsApp message containing:

  • Order details
  • Tracking number
  • Courier partner information

You can use the tracking number to monitor your shipment status.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier service delays
  • Incorrect shipping information provided by the customer

First Fire Fashion is not liable for delays caused by circumstances beyond our reasonable control.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • Additional shipping charges may apply for re-shipment.
  • We are not responsible for orders delivered to incorrectly provided addresses.

Damaged or Lost Shipments

If your order arrives damaged or if you believe your shipment has been lost, please contact us within 48 hours of delivery or the expected delivery date.

Please provide:

  • Order number
  • Photos of damaged items (if applicable)
  • Description of the issue

We will work with the courier partner to investigate and resolve the matter.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or incorrect information, the package may be returned to us.

Additional shipping charges may apply for re-delivery requests.

International Shipping

Currently, First Fire Fashion does not offer international shipping. We only deliver within India.

Contact Us

For any shipping-related questions or concerns, please contact:

First Fire Fashion
Email: support@firstfirefashion.com

Thank you for choosing First Fire Fashion. We appreciate your trust and look forward to serving you with the latest fashion trends and quality products.